According to a report from the Hay Group, if you’re an employee there’s a 64% likelihood that you’re not living up to your potential, and that you’re disengaged at work – with a 24% chance that you’re looking for a new job.
But being bored at work doesn’t just affect an individual or organisation, it also affects their clients and customers – and that has a ripple effect that’s not good for anyone. A study among 2,000 consumers by the Institute of Customer Service revealed that disinterested staff working in our high streets are having a detrimental effect on spending.
Firms must do all they can to ensure their employees are engaged and committed to delivering the highest possible service quality. This will result in an engaged, energised workforce and a more profitable company.
Jo Causon, Chief Executive of the Institute of Customer Service
With an big influx of consumers about to arrive for the Olympics we could be missing out on a big opportunity.